FAQs
Your RLO (Resident Liaison Officer) is your first point of contact every step of the way. They are here to help you between the hours of 8am and 5pm – Monday to Friday. Please do not hesitate to contact them at any point.
You should have received a letter that details the contact number to call and make this appointment. We will give a slot of AM or PM on a day that suits you. If you should need a specific time slot, then please let the call handler know this.
Call us straight away, please do not leave it for hours before contacting your RLO. If someone is not there within half an hour then please call us and we will call the surveyor to find out what is going on for you. We will then report back to you to so you are aware. The sooner you do this, the sooner we will be able to get it sorted for you.
The construction works for the project began in January 2022, and are due to complete in July 2024.
The facilities management services are due to start in September 2024 and end after a 50 year period in approximately August 2074.
Some key dates include the following:
- Week 10: Progressive demolition of the existing structure completed
- Week 17: Piling phase underway with half the piles expected to be completed as well as 25% of the bearing piles
- Week 22: Works to the lower ground floor to be well underway with 50% of the transfer ground beams to be poured
- Week 35: Temporary site welfare moved to new location
- Week 45: Stair installation to the 3no. cores to be well underway
- Week 53: Level 1 completed, stair cores finished with stairs installed within and spiral stairs finished.
- Weeks 54-73: Pre-case concrete frame deliveries and installation to start. Panels arrive fully finished with cladding, brickwork and windows pre-installed.
- Week 98: Power and heating switched on
- Weeks 113-129: Structure is complete with all works contained internally, external works to take place between weeks 109-128.
For more specific timelines please keep an eye out in the News Feed section for regular updates or speak to your site team - visit the contact us section for contact details.
Please speak with your RLO. We encourage all communications whether it is face to face, e mail, text or phone call. We will take your complaint seriously and conduct investigations, we will then report back to you our findings.
We are always happy to hear that you are happy. So please drop a note / letter, e mail or text to your RLO. These letters are always appreciated. We also have a feedback sheet that enables you to praise us, so please ask your RLO.